1. What types of home decor products do you offer?

We offer a variety of home decor items including chandeliers, wall art, cushions, rugs, vases, and unique accents designed to elevate every room in your home.

 

2. Are your products handmade or mass-produced?

Our collection features a mix of carefully selected handmade pieces and high-quality designs crafted with attention to detail for lasting beauty.

 

3. How do I know which chandelier size is right for my room?

Consider the room size and ceiling height when choosing a chandelier. We’re happy to help you pick the perfect size to complement your space—just reach out!

 

4. Can I customize or personalize any of your home decor items?

Some products offer customization options. Feel free to contact our team to learn more about available styles and personalized touches.

 

5. What is your shipping policy and how long does delivery take?

We offer fast and reliable shipping, typically delivering within 5-7 business days. Free shipping is available on orders over \$75 within the continental U.S.

 

6. Do you offer international shipping?

Currently, we ship within the U.S. only, but we’re working on expanding our services internationally soon.

 

7. What is your return and refund policy?

Returns are accepted within 30 days for unused items in their original packaging. Refunds are processed within 5 business days after we receive the returned product.

 

8. How do I care for and clean my crystal chandelier?

Dust regularly with a soft cloth and clean occasionally with a gentle glass cleaner. Avoid harsh chemicals to keep your chandelier sparkling.

 

9. Can I track my order after purchase?

Yes! Once your order ships, we’ll send you a tracking number so you can easily monitor its progress.

 

10. Do you provide design advice or consultation services?

While we don’t offer formal consultations, our customer support team is happy to provide styling tips and product recommendations to help you create your dream space.